Frequently asked questions

Telos One provides comprehensive digital infrastructure solutions including payment processing architecture, managed hosting, VoIP communications, development services, IT solutions, and strategic consulting. We serve as a single holistic partner across your entire technology stack.

We're independent by design. Our advice is based on technical merit and business fit. Our team combines ex-payments industry professionals with full-stack technologists, giving us both the business acumen and technical depth most consultants lack.

Our primary focus is Canadian and US markets. We have deep regulatory expertise in PIPEDA, CCPA, PCI DSS, and cross-border compliance for businesses operating in both countries.

We maintain relationships with 10+ acquirers across Canada and the United States — including Elavon, Moneris, Global Payments, Bambora, TSYS, Worldpay, and others. We match businesses with the best fit based on their transaction profile and business requirements.

Yes, the initial audit is complimentary. We analyze your current processing statements to expose actual interchange rates, hidden fees, and optimization opportunities. Most businesses have never seen their real interchange breakdown — we change that.

Generally, businesses processing $500K+ annually start seeing significant savings with proper payment architecture. Flat-rate processors charge 2.90% regardless — but 68% of Canadian transactions are VINF cards with interchange around 1.42%. That gap is where your money goes.

Yes. We architect hybrid environments — cloud, on-prem, or both — based on what actually makes sense for your workloads. We're not a cloud-only shop pushing migrations you don't need.

WHM/cPanel environments, automated backups, CDN configuration, SSL management, monitoring, and proactive security patching. We handle the infrastructure so your team can focus on the business.

We start with your actual business processes — not technology hype. We identify where AI and automation create genuine ROI: workflow automation, document processing, customer service, predictive analytics. Then we build a practical roadmap with clear milestones and honest timelines.

Absolutely. We implement compliant payment flows, prepare businesses for PCI DSS audits, and architect environments that minimize scope. We also cut through the compliance theater that some processors use to pad their fees.

Contact us to schedule a consultation. We'll discuss your needs, provide an honest assessment, and outline potential approaches with clear pricing. No pressure, no sales pitch — just a straightforward conversation about whether we can help.

Yes. Initial consultations are always complimentary. We'll give you an honest assessment of your needs and clear next steps — whether that involves working with us or not.

We respond to all inquiries within one business day. For urgent matters, indicate priority in your message and we'll prioritize accordingly. For critical infrastructure issues, we can often respond same-day.

That's exactly what the initial conversation is for. Describe your challenges and we'll identify the right approach — whether that's payments, infrastructure, development, consulting, or a combination.